Woolworths Vacancies in Montague Gardens – Assistant Manager

Job Description:

To deliver exceptional customer service and maximize selling opportunities through effective people and process management.

Job Responsibilities:

• Address concerns and discover lasting solutions while upholding customer satisfaction as the priority.
• Implement policies and protocols that will maintain future restaurant operations.
• Control operational costs and identify measures to reduce and eliminate waste.
• Check daily access & movement security checks and stock management.
• Daily customer complaints investigation and resolution within 24 hours.
• All regulatory practices pertaining to compliance with health and safety regulations,
• Balance effective service levels with meeting required productivity benchmarks
• Deliver superior service and maximize customer satisfaction.
• Populate detailed reports on weekly, monthly, and annual revenues and expenses.
• Ensure nil out of stock of product ingredients.
• Accountable to ensure equipment is working, and if not to report once it has been logged, follow up that it has been resolved.
• Manage restaurant’s good image and suggest ways to improve it.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality
• Ensure compliance with sanitation and safety regulations
• Implement Marketing directives.
• Coordinate daily Front of the House and Back of the House restaurant operations.

Job Requirements:

• Drivers licence
• Strong leadership and people management skills
• Minimum 2 years previous experience as an Assistant Restaurant Manager or Restaurant Manager.
• Able to communicate clearly and listen effectively
• Extensive food and beverage (F&B) knowledge,
• Able to follow and adhere to processes, policies and procedures
• Ability to work independently.
• Able to manage and work in a team
• High level of attention-to-detail
• Strong understanding of financial management.
• Experience in both front and back of house is essential
• Able to effectively demonstrate product knowledge relative to job function
• Hospitality diploma or degree an advantage.
• A matric certificate and relevant management experience are essential for this position.
• Existing people management experience is an advantage
• Proven customer service experience as a manager.
• Excellent communication skills
• Previous experience with restaurant management software.
• Ability to work in a fast-paced environment
• Strong interpersonal skills
• Strong organisational skills

Job Details:

Company: Woolworths

Vacancy Type:  Full Time

Job Location: Montague Gardens, SA

Application Deadline: N/A

Apply Here

jobstrivia.net