Walgreens Application – BEAUTY CONSULTANT

Job Description:

Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget.
Demonstrates a passion for beauty and provides inspirational beauty knowledge and know-how.
Provides customers with solutions for their beauty needs, including mini-makeovers and skincare consultations, with an emphasis on the customers’ total look.
Models and delivers a distinctive and delightful customer experience.
Oversees and maintains overall beauty department standards.

Job Responsibilities:

• Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options.
• Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary.
• Provides expertise in product demonstrations and consultations utilizing tools such as the Matchmade Device, Skin Hydrometer, and tablet.
• Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty/Personal Care.
• Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships.
• Engages with omni-channel solutions to enhance customer engagement/experience.
• Locates products in other stores or online if unavailable in the store.
• Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care.
• Reviews scorecard on a regular basis to understand performance within store and district; partners with store leadership and BAE to create improvement goals.
• Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings.
• Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs.
• Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.
• Implements company asset protection procedures to identify and minimize profit loss.
• Processes sales for customers and/or employee purchases on cash register.
• Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.
• Has working knowledge of store systems and store equipment.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments as assigned.
• Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance.
• Maintains knowledge of competition, new product/brand launches, and overall industry trends.
• Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training.
• Attends training and completes e-learning modules requested by Manager or assigned by Corporate.
• Maintains professional appearance and image in compliance with company guidelines at all times.
• Models and shares behavior with other Beauty Consultants; provides training and assistance to new Beauty Consultants.
• Works collaboratively with the Beauty Area Expert to review goals and maintain product knowledge.

Job Requirements:

Qualification & Experience:

• High School Diploma/GED and at least 1 year of experience working in a retail sales environment that required meeting a defined sales goal OR at least 1 year of experience proactively selling beauty or cosmetic products and providing customer care.
• Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
• Knowledge of products and brands in order to engage and meet the needs of the customer.
• Experience building and maintaining relationships within a team.
• Basic level PC/tablet skills.
• Requires willingness to work flexible schedule including evenings, weekends, and holidays.
• Must be fluent in reading, writing and speaking English. (Except in Puerto Rico)

Job Details:

Company: Walgreens

Vacancy Type: Full Time

Job Functions: 

Job Location: Humacao, PR

Application Deadline: N/A

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