Vodafone Summer Internship – Workforce Management

Job Description:

The Workforce Management Supervisor is responsible for effectively delivering real-time (intra-day) management in order to optimize resources to achieve business objectives. Key functional responsibilities include the translation of staffing requirements into optimal scheduling and the real-time (intra-day) management, in order to support multi-department contact center operations.

Job Requirements:

• Generate and evaluate staffing schedules, and ensure data updates into scheduling system
• Generate short and long-term staffing models and provide recommendations based on analysis
• Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans, in cooperation with operations teams
• Identify business problems and provide recommendations for improvements
• Coordinate cross functional teams to improve call centre performance
• Capacity Planning experience desired
• Ability to work under pressure, meet deadlines and be accountable for performance
• Excellent interpersonal skill at all levels of the organization, customers and team members
• Ability to proactively find and define problems, understand business impact, identify solutions and provide corrective recommendations
• Ability to work independently, establish priorities and demonstrate good judgment skills

Job Details:

Company: Vodafone

Vacancy Type:  Full Time

Job Location: London, England

Application Deadline: N/A

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