Vodacom Retail Jobs – Customer Acquisition Agent

Job Description:

To process applications for credit vetting, activations and transfer of ownership; as escalated through the relevant customer acquisition workflow and queue management systems

Job Responsibilities:

• To perform detailed, accurate and relevant assessment of all credit vetting requests escalated for manual assessment; in according with company policy and guidelines
• Process manual customer credit applications with the intention of improving the company’s overall market share whilst maintaining an acceptable level of bad debt
• To resolve queries from Trade Partners and customers related to credit vetting, transfer of ownership requests, activation and confirmation failures
• To resolve escalated queries through the correct channels as specified in the agreed Policies and Procedures
• To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacom’s billing system
• To provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems
• To perform effective confirmation, verification and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing system
• To accurately and timely create and activate customer and subscriber GSM and non-GSM requests onto the Vodacom billing system
• To provide Trade Partners and customers with detailed explanations of the outcome and status of their requests
• To ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism and good product knowledge

Job Requirements:

• A minimum of 2 years relevant experience including
• 1 year in a call centre environment (Credit Vetting) – essential
• Ability to deal effectively with irate customers
• Good oral communication skills
• And Previous Credit Vetting experience – essential;
• Grade 12 essential
• Quality awareness
• Ability to work under pressure
• Good listening skills
• Customer focused
• Interpersonal skills
• Credit-related Diploma desired
• Good persuasion skills
• Good communication skills
• Good problem solving skills

Job Details:

Company: Vodacom

Vacancy Type:  Full Time

Job Location: Midrand

Application Deadline: N/A

Apply Here

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