United Airlines Careers in Newark – Supervisor

Job Description:

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision

Job Responsibilities:

• Focus on performance issues with the goal of changing co-worker behavior
• Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements
• Serve as subject matter expert on safety, service and procedures
• Monitor the performance of a team, zone or cell, taking actions as necessary, to ensure daily goals are met
• Develop actions plans to affect behavior change (e.g. dependability, overall job performance)
• Engage and recognize external customers
• Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts
• Monitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards
• Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products
• Ensure consistency on operational, service and product delivery
• Serve as a subject matter expert on service and procedures
• Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
• Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
• Provide front-line co-workers with regular coaching, feedback and recognition, as appropriate
• Develop and support standard work and continuous improvement processes
• Engage front-line co-workers to deliver excellent customer service and an on-time quality product – for example, participate in briefings, and develop team communications
• Oversee and support the performance of a team, zone or cell

Job Requirements:

• Strong written and oral communication skills
• Business Acumen/Continuous Improvement
• Must be legally authorized to work in the United States for any employer without sponsorship
• Conflict resolution and decision making, with the ability to lead
• Bachelor’s degree
• Conflict Resolution
• Safety orientation
• Planning/multi-tasking
• Successful completion of interview required to meet job qualification
• Experience leading and influencing a team and customer service experience
• Teamwork
• Customer Focus
• Accountability
• Engagement/Motivation
• Proficient in IT systems and common software appropriate to work group
• Experience supervising Union personnel a plus

Job Details:

Company: United Airlines

Vacancy Type:  Full Time

Job Location: Newark, NJ, US

Application Deadline: N/A

jobstrivia.net