Wednesday , November 29 2023

United Airlines Careers in Newark – Supervisor

Website United Airlines

Job Description:

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision

Job Responsibilities:

  • Focus on performance issues with the goal of changing co-worker behavior
  • Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements
  • Serve as subject matter expert on safety, service and procedures
  • Monitor the performance of a team, zone or cell, taking actions as necessary, to ensure daily goals are met
  • Develop actions plans to affect behavior change (e.g. dependability, overall job performance)
  • Engage and recognize external customers
  • Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts
  • Monitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards
  • Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products
  • Ensure consistency on operational, service and product delivery
  • Serve as a subject matter expert on service and procedures
  • Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
  • Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
  • Provide front-line co-workers with regular coaching, feedback and recognition, as appropriate
  • Develop and support standard work and continuous improvement processes
  • Engage front-line co-workers to deliver excellent customer service and an on-time quality product – for example, participate in briefings, and develop team communications
  • Oversee and support the performance of a team, zone or cell

Job Requirements:

  • Strong written and oral communication skills
  • Business Acumen/Continuous Improvement
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Conflict resolution and decision making, with the ability to lead
  • Bachelor’s degree
  • Conflict Resolution
  • Safety orientation
  • Planning/multi-tasking
  • Successful completion of interview required to meet job qualification
  • Experience leading and influencing a team and customer service experience
  • Teamwork
  • Customer Focus
  • Accountability
  • Engagement/Motivation
  • Proficient in IT systems and common software appropriate to work group
  • Experience supervising Union personnel a plus

Job Details:

Company: United Airlines

Vacancy Type:  Full Time

Job Location: Newark, NJ, US

Application Deadline: N/A

Apply Here