Website Tsebo Solutions Group
We are currently looking for a Front Of House Manager to manage the Front Of House department ,Front of House Staff, Clients and Patients’ relations and improve customers service.
- Management of on-site front of house staff
- Setting and management of service delivery standards
- Training of all front of house staff
- Implement and maintain systems
- Stock controls and asset management.
- Analyse and pre-empt client needs and possible complaints
- Management of client satisfaction and contribute to quality control programs.
- Client / Customer relations – maintaining sound interpersonal relationship with the Client.
- Operational standards – Maintaining all operational standards as agreed
- Meeting all quality / star grading standards in all areas of responsibility, as per Fedics Grading checklist
- Ability to operate independently
- Proven leadership abilities
- Strong judgement and problem-solving skills
- Strong interpersonal and communicative skills (verbal and written)
- Attention to detail
- Client service orientated
- Business Management principles
- Fully computer literate
- Relevant tertiary qualification and/or equivalent level of competence, an advantage
- 1-2 years previous experience
Company: Tsebo Solutions Group
Vacancy Type: Full Time
Job Location: Empangeni, KwaZulu-Natal, SA
Application Deadline: N/A