Tsebo Receptionist Jobs – Front Of House Manager

Job Description:

We are currently looking for a Front Of House Manager to manage the Front Of House department ,Front of House Staff, Clients and Patients’ relations and improve customers service.

Job Responsibilities:

• Management of on-site front of house staff
• Setting and management of service delivery standards
• Training of all front of house staff
• Implement and maintain systems
• Stock controls and asset management.
• Analyse and pre-empt client needs and possible complaints
• Management of client satisfaction and contribute to quality control programs.
• Client / Customer relations – maintaining sound interpersonal relationship with the Client.
• Operational standards – Maintaining all operational standards as agreed
• Meeting all quality / star grading standards in all areas of responsibility, as per Fedics Grading checklist
• Ability to operate independently
• Proven leadership abilities

Job Requirements:

• Strong judgement and problem-solving skills
• Strong interpersonal and communicative skills (verbal and written)
• Attention to detail
• Client service orientated
• Business Management principles
• Fully computer literate
• Relevant tertiary qualification and/or equivalent level of competence, an advantage
• 1-2 years previous experience

Job Details:

Company: Tsebo Solutions Group

Vacancy Type:  Full Time

Job Location: Empangeni, KwaZulu-Natal, SA

Application Deadline: N/A

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