Thursday , November 30 2023

TFG Stores Vacancies – Insurance Telemarketing Day Team Leader

Website The Foschini Group - TFG

Job Description:

A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of Insurance sales agents in a fast paced and dynamic working environment.

Job Responsibilities:

  • Managing relationships with internal & external stakeholders to achieve the desired outcome.
  • Consistent focus & improvement of client service delivery.
  • Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance
  • Achievement of the team’s targets/KPI’s in line with the Brand(s) product requirements, which will include WFM benchmarks.
  • Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.

Job Requirements:

  • Ability to work independently as well as within a team dynamic
  • To be highly driven & motivated
  • Matric qualification
  • 2 years management experience
  • High attention to detail & ability to effectively problem solve
  • To influence & persuade the relevant stakeholders
  • Be willing to commit to continuous learning
  • Relevant sales experience
  • To meet deadlines/targets in a pressurised environment
  • Excellent communication skills [verbal, written & interpersonal]
  • Strong analytical & numerical ability
  • To be computer literate [MS Office & Intermediate Excel]
  • Sound understanding & application of people management procedures [e.g. IR, coaching]

Job Details:

Company: The Foschini Group – TFG

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

Apply Here