TFG Stores Vacancies – Insurance Telemarketing Day Team Leader

Job Description:

A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of Insurance sales agents in a fast paced and dynamic working environment.

Job Responsibilities:

• Managing relationships with internal & external stakeholders to achieve the desired outcome.
• Consistent focus & improvement of client service delivery.
• Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance
• Achievement of the team’s targets/KPI’s in line with the Brand(s) product requirements, which will include WFM benchmarks.
• Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.

Job Requirements:

• Ability to work independently as well as within a team dynamic
• To be highly driven & motivated
• Matric qualification
• 2 years management experience
• High attention to detail & ability to effectively problem solve
• To influence & persuade the relevant stakeholders
• Be willing to commit to continuous learning
• Relevant sales experience
• To meet deadlines/targets in a pressurised environment
• Excellent communication skills [verbal, written & interpersonal]
• Strong analytical & numerical ability
• To be computer literate [MS Office & Intermediate Excel]
• Sound understanding & application of people management procedures [e.g. IR, coaching]

Job Details:

Company: The Foschini Group – TFG

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

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