You will lead and motivate your team to communicate with our customers, offering expert sales advice and support to make sure that we sell them the best deal that meets their requirements, delivers unbeatable value, a great shopping experience and earns their lifetime loyalty.
- You will deliver a great shopping trip for customers every day, making sure your team are working effectively as per the Tesco operating model.
- You will actively control costs on your department and deliver your budgets, leading your team to minimise all aspects of waste and complete waste routines accurately.
- You will encourage your team to be passionate about our products, and ensure that our product range is presented well, maintaining correct handling and storage routines.
- You will engage your team to participate in bringing benefits to the local community, encouraging them to actively participate in our local community strategies.
- You will create a first impression in your area for customers that you can be proud of, coaching your team to maintain shelf standards in the most efficient way, so customers can see and reach the product.
- You will work with the business to grow sales, ensuring the successful implementation of scheduled range and merchandising activities in your department.
- You will listen to customers and act on their feedback in a timely manner, following up on all complaints ensuring your team are clear on the role they play in improving the shopping experience based on customer feedback.
- You will lead the service culture in your department, always role modelling helpful and friendly service behaviours and demonstrating your enthusiasm to do what is right for our customers.
- You will engage your team to deliver the best availability for customers throughout the day, spending time with the Stock and Admin manager to ensure that weekly RFID counts are completed.
- You will make sure your team are trained and have the confidence to approach customers and give them unbeatable value by selling the right products at the right price.
- Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
- You will celebrate success with your team and have pride in their achievements, being a caring manager and treating everyone with respect, helping your team to make the difference for customers and staff.
- Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.
- Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
- Working co-operatively (rather than competitively) with others to achieve a common goal.
- You will work shoulder to shoulder with your team, your Area Manager and the management team to coach on what good looks like for the Phone Shop, working together to achieve shared success.
Vacancy Type: Full Time
Job Location: Liverpool, England, UK
Application Deadline: N/A