
Website Stellenbosch University
Job Responsibilities:
- Managing and coordinating effective service delivery in terms of service level agreements;
- Effective staff management in terms of motivation, performance and development;
- Engaging and coordinating project co-deliverers and reporting within a project team;
- Engaging with the various facilities management departments to find solutions relative to FM operations and service delivery to the various university environments;
- Managing service providers, service contracts and service provider performance;
- Liaising, coordinating and engaging with SU environments, as well as their building safety committees relative to workplace safety (Occupational Health and Safety);
- Implementating, managing and successfully delivering a fully integrated facilities management solution covering building infrastructure services and support services;
- Change management and making a continuous effort to improve service delivery;
- Conducting building inspection condition surveys and complete reports;
- Managing client relationships at all levels;
Job Requirements:
- The ability to deal with unhappy clients in a professional and calm manner;
- Experience in managing and administration of staff.
- At least NQF5 or higher, preferably in facilities management, the built environment, or, property management environment;
- Good systematic/organisational skills and the ability to work under pressure;
- Proficient in both English and Afrikaans;
- Strong communication and interpersonal skills at individual and team level;
- Strong customer service ethics and understanding;
- Willingness and availability to work after hours as required and in an emergency;
- The ability to work independently;
- Knowledge and experience relative to service delivery excellence;
Job Details:
Company: Stellenbosch University
Vacancy Type: Full Time
Job Location: Stellenbosch, Western Cape, SA
Application Deadline: N/A
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