Southwest Airlines Careers in Boston – Freight Agent

Job Description:

Provides legendary Customer Service to our Customers by handling the processing of all Cargo Shipments

Job Responsibilities:

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Works in air freight facilities
• May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
• Responsible for opening/closing of the air freight facilities at which they are working
• Handles Station AMS and radio communications traffic as needed
• Checks Cargo information for each flight
• Answers Cargo facility telephones
• Resolve Customer situations by providing Positively Outrageous Service
• Writes and submits irregularity reports as required
• Checks cargo on hand to see that it is properly logged and accounted for
• Checks that all board mail and Company material is dispatched and sent to indicated Stations
• Responsibilities include greeting and handling Customers in a polite and friendly manner
• Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments
• Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program
• Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions.
• Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems
• Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
• Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel

Job Requirements:

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must possess good written and oral skills
• Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
• Must successfully complete Operations/Freight Agent training program with a 90% or greater average and evaluation / probationary period
• Able to work under pressure and handle many functions at once with many different offices and/or groups of people
• Required: High School Diploma or GED
• Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions
  experience in ramp/operations/provisioning functions
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
• Must be able to distinguish each color displayed on every type of screening equipment
• Must be at least 18 years of age
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must comply with DOT drug and alcohol testing program
• Ability to work shift work and/or overtime
• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Preferred: College coursework or degree
• Ability to read, speak and write English
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Must be able to carry heavy items up and down jetway stairs

Job Details:

Company: Southwest Airlines

Vacancy Type:  Full Time

Job Location: Boston, MA, US

Application Deadline: N/A

Apply Here

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