Thursday , April 18 2024

Southwest Airlines Careers in Boston – Freight Agent

Website Southwest Airlines

Job Description:

Provides legendary Customer Service to our Customers by handling the processing of all Cargo Shipments

Job Responsibilities:

  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Works in a cooperative spirit to ensure the success of our Company
  • Works in air freight facilities
  • May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
  • Responsible for opening/closing of the air freight facilities at which they are working
  • Handles Station AMS and radio communications traffic as needed
  • Checks Cargo information for each flight
  • Answers Cargo facility telephones
  • Resolve Customer situations by providing Positively Outrageous Service
  • Writes and submits irregularity reports as required
  • Checks cargo on hand to see that it is properly logged and accounted for
  • Checks that all board mail and Company material is dispatched and sent to indicated Stations
  • Responsibilities include greeting and handling Customers in a polite and friendly manner
  • Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments
  • Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program
  • Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions.
  • Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems
  • Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
  • Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel

Job Requirements:

  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must possess good written and oral skills
  • Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
  • Must successfully complete Operations/Freight Agent training program with a 90% or greater average and evaluation / probationary period
  • Able to work under pressure and handle many functions at once with many different offices and/or groups of people
  • Required: High School Diploma or GED
  • Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions
    experience in ramp/operations/provisioning functions
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
  • Must be able to distinguish each color displayed on every type of screening equipment
  • Must be at least 18 years of age
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Must comply with DOT drug and alcohol testing program
  • Ability to work shift work and/or overtime
  • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
  • Preferred: College coursework or degree
  • Ability to read, speak and write English
  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Must be able to carry heavy items up and down jetway stairs

Job Details:

Company: Southwest Airlines

Vacancy Type:  Full Time

Job Location: Boston, MA, US

Application Deadline: N/A

Apply Here

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