Social Security Jobs in Indianapolis (HCA Healthcare) – Insurance Follow-Up Representative

Website HCA Healthcare

Job Description:

As an Insurance Follow-Up Representative, you will process medical insurance accounts to address claim issues and to affect payment and/or bring them to resolution. You will research claim status with carriers via various portals to reach resolution and payment of claims.

Job Responsibilities:

  • Process related correspondence from insurance companies and perform pertinent follow-up.
  • Escalate issues to Team Lead or Manager as necessary
  • Place outbound calls to insurance companies, guarantors, patients, doctors’ offices and/or facilities and handle incoming calls as necessary utilizing proper customer service protocol.
  • Adheres to Code of Conduct
  • Status account and document all work performed in the company and client computer systems.
  • Assess accounts to determine the next appropriate course of action in line with company policies and procedures.
  • Performs other duties as assigned
  • Duties may vary by location
  • Reconcile balances and payments between insurance companies and clients computer systems.
  • Adheres to and supports organizational IT&S standards, policies, and procedures.

Job Requirements:

  • Experience following up with insurance companies for claims, appeals and denials.
  • Ability to read and understand EOB statements
  • Knowledge of medical and insurance terminology (such as procedure codes, diagnoses, and patient liability), and full understanding of hospital/physician billing
  • Understanding of co-pay, co-insurance, primary and secondary payer in regards to medical insurance coverage, paper and electronic claims processing
  • Minimum 1-2 years’ experience in Medical Billing/Follow-up for a facility, medical clinic, or doctor’s office and experience with Microsoft Office suite and standard office equipment required
  • High school diploma or equivalent preferred

Job Details:

Company: HCA Healthcare

Vacancy Type:  Full Time

Job Location: Indianapolis, IN, US

Application Deadline: N/A

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