Sky Graduate Jobs – Analyst

Job Description:

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Job Responsibilities:

• Configuration and maintenance of customer journeys across all our contact channels
• Provide 2ND Line support for the contact centre estate
• Ensure real time monitoring and reporting is maintained for all changes
• Creating and maintaining change documentation and process guides
• Work with stakeholders to help define estimates and schedules for changes to be taken through the environments
• A technical understanding of customer journey workflows to provide the best customer experience
• Adaptable to change and the ability to promote new ideas
• Experienced in working in a dynamic, fast paced team which involves multiple work-streams
• Strong analytical skills, applicable to complex contact solutions
• The ability to communicate and influence at all levels

Job Details:

Company: Sky

Vacancy Type:  Full Time

Job Location: London, England, UK

Application Deadline: N/A

Apply Here

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