Security Jobs in Dubai for Foreigners (Jumeirah Group) – Front Office

Website Jumeirah Group

Job Description:

An opportunity has arisen for a Guest Service Executive (Receptionist) to join our Front Office Department in Zabeel House by Jumeirah The Greens. The main purpose of the role is to anticipate and meet guests’ needs and requests, ensuring complete guest satisfaction; to recognizes all repeat and important guests and to establish and develop personal guest contact, promote feedback and be consistently proactive in anticipating guest needs and requirements.

Job Responsibilities:

  • Enrolling guest to Jumeirah One Loyalty Membership Program.
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody following the security procedures.
  • Take payment from guests on arrival and close their bills correctly.
  • Provide personalised check in to all VIP guests.
  • Ensure that the Reception desk is manned, operationally prepared and stocked at all times.
  • Sell rooms to walk-in guests at the maximum rate possible.
  • Prepare amenities for arrivals and guest in house in the absence of Guest Services Team Leader.
  • Update and maintain all guests’ profiles history files accurately.
  • Be efficient in assisting guests throughout their stay with any requirements.
  • Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.

Job Requirements:

  • Previous Hotel Experience (through studies or work experience) in a hotel
  • Good interpersonal and communication skills, fluent in English
  • Able to work in a team, i.e. caring about other team members and open towards other nationalities
  • Previous Experience in Fidelio/Opera and HotSos is a plus
  • Computer Knowledge, i.e. basic experience with windows, internet explorer and word
  • Able to communicate effectively and to respond well (switched on) to questions and requests
  • Diploma or Degree equivalent Hotel related education
  • Acts with emotional intelligence during the guest interaction to anticipate and fulfil the guests needs
  • Additional Language would be of advantage: Arabic, Russian, Mandarin or European language

Job Details:

Company: Jumeirah Group

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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