Santam Careers Johannesburg – Head: Risk Management and Governance

Job Description:

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

The role is in the first line of defence, meaning within management control.
The role is to support Intermediated Business in applying risk management processes and techniques with the aim of increasing awareness, ownership and management of risks leading to improved business performance.

Job Responsibilities:

• Chair the Santam Regulatory Steering Committee (where regulations are monitored, interpreted and implemented throughout IB).
• Keep up to date with regulatory developments in the financial services industry.
• Drive and ensure (with the support of IB management) adequate Compliance within IB.
• Identify potential areas of compliance vulnerability and risk; monitor corrective action plans for resolution of problematic issues and provides general guidance to business on how to avoid or deal with similar situations in the future (supported by Group Compliance).
• Work with Santam’s IB Management and support Enterprise Risk Management (“ERM”), Group Compliance and Business Integrity Teams to ensure overall delivery on the agreed Risk Management priorities for Intermediated Business. Responsibilities include:
  • providing input in the Santam Group’s Combined Assurance Framework
  • conducting risk assessments where requested by ERM
  • assisting business in documenting and maintaining risk registers and Business Continuity Plans
  • obtaining a good understanding of the business environment, including strategic and operational goals in order to identify new and emerging risks
  • monitoring exposures compared to the risk appetite
  • developing a set of actionable and targeted change programmes to best improve management of the risk environment
  • providing oversight over premium collecting brokers and contracting to ensure that Santam is not exposed to unnecessary risks or risks exceeding its risk appetite.
• Quality Assurance Audits/Reviews (on existing business partners/brokers).
• Due Diligence Reviews (on potential new Brokers/Intermediaries).
• Ownership of IB’s end-to-end contracting process (between Brokers/Intermediaries and Santam)(with the assistance of and advice of Corporate Legal Services team)
• IB’s contract management.
• Regulatory Reporting and Notification.

Job Requirements:

• Relevant qualification in Business Management qualification.
• Minimum 5 years’ experience in insurance or financial services.
• At least over 3 years middle or senior management experience.
• Experience in managing teams.
• Strong business skills and acumen.
• Risk management expertise
• Audit expertise
• Analytical thinking
• Practical legal knowledge
• Degree with 6 to 8 years related experience
• Customer service and management
• Quality, Compliance and Accreditation
• Business processes and management of budget
• Services Knowledge
• Reporting and administration

Job Details:

Company: Santam Insurance

Vacancy Type:  Full Time

Job Location: Johannesburg

Application Deadline: N/A

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