Rocket Mortgage Careers in Chiacgo – Senior UX Researcher

Website Rocket Mortgage

Job Description:

The Senior UX Researcher uses generative and evaluative research methods to plan and execute creative studies that drive empathy and understanding of user goals, needs, attitudes and behaviors. They provide actionable insights and artifacts to drive direction and confidence in product decisions. As champions of the UX research discipline, they foster a culture of research and continuous learning across the company.

Job Responsibilities:

  • Actively identify research opportunities across business areas, then size and prioritize tasks to meet deadlines
  • Design and conduct creative studies that balance diverse research methods (qualitative/quantitative, behavioral/attitudinal, generative/evaluative) within the appropriate scope
  • Apply a deep understanding of project assumptions and/or potential bias when planning and conducting research studies, and limit those biases whenever possible
  • Gather and synthesize research findings into actionable insights, packaged and delivered per audience needs and priorities
  • Visualize research findings into tangible artifacts such as customer journey maps, service blueprints and personas
  • Collaborate with product teams to build balanced, data-driven backlogs that address both user and business needs
  • Build strong relationships across business areas and disciplines as an advocate of UX Research
  • Mentor and share best practices with junior UX researchers through dedicated feedback, collaboration and delegation

Job Requirements:

  • 7 years of experience in user research and/or similar field
  • Bachelor’s degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field
  • Demonstrated ability in collaborating with cross-functional and interdisciplinary teams to curate, plan, execute, synthesize and share user research for multiple initiatives at once
  • Demonstrated ability in presentation and storytelling
  • Demonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders
  • 10 years of experience in user research and/or similar field
  • Master’s or professional degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field
  • Advanced demonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studies
  • Advanced demonstrated ability in leading evaluative research activities such as usability testing, heuristics evaluations, surveys and clickstream analysis
  • Understanding of the mortgage or financial services industry (fintech)

Job Details:

Company: Rocket Mortgage

Vacancy Type:  Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

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