The Strategy Manager is responsible for providing targeted policy recommendations to Fraud and Safety leadership to improve enterprise-level fraud risk posture, analysis and decisioning. You will supervise team leads, SMEs, and analysts and coordinate with cross-functional stakeholders to drive timely decision-making in response to latent and emerging fraud risks. In this role you will ensure the consistent application of fraud best practices, policies and procedures throughout the account lifecycle and across the Robinhood product ecosystem.
- Oversight of the day to day production of a team composed of fraud SMEs, analysts and leads.
- Manage and facilitate work on projects to determine and define project scopes and objectives.
- Build consensus with product, engineering, security and customer experience teams to drive early, targeted interventions in fraud scenarios.
- Provide ongoing feedback to Robinhood’s Fraud Intelligence team to help inform collection requirements and fraud intelligence priorities.
- Proactively identify opportunities for process improvement and coordinate with the Fraud Operations leadership team to prioritize resources accordingly.
- Build and maintain an inventory of enterprise-level fraud rules and controls.
- Collect and analyze strategic-level reporting related to fraud patterns.
- Provide guidance to product and engineering teams on product design features and customer experience considerations.
- Review real-time dashboards for emerging fraud risks and take action when appropriate.
- Coordinate cross-functional teams of SMEs to analyze new product vulnerabilities and control proposals.
- Identify and implement efficiency and accuracy improvements throughout the investigation workflow and tools.
- Provide on-site subject matter expertise in current and emerging fraud typologies, investigative methods, customer-centric service, and company policies and resources.
- Facilitate career paths, mentoring and professional development of the analysts, SMEs and leads under your supervision.
- Bachelor’s Degree
- 6+ years working in fraud investigations, trust and safety or an adjacent industry
- 3+ years of direct supervision experience
- Experience coordinating multiple workflows between fraud engineering, product and customer experience teams
- Experience with fraud controls, rule building and analytics across multiple products and spanning the full account lifecycle
- Strong communication skills and ability to influence a broad range of stakeholders to drive initiatives and effect change
- Experience managing multiple projects simultaneously with ongoing reporting and communication requirements
- Experience scaling, broadening, and maturing teams
- Experience with financial services fraud typologies
- Demonstrable experience executing in the details and continuously improving processes
Vacancy Type: Full Time
Job Location: Ft. Worth, TX, US
Application Deadline: N/A