Thursday , February 22 2024

Robinhood Jobs in Southlake – Market Operations Associate

Website Robinhood

Job Description:

We’re looking for a motivated self-starter to help send operational communications to our customers. As a Market Operations Associate (Communications), you’ll carry out processes critical to maintaining Robinhood’s brokerage communication program. In addition to crafting customer communications, auditing current communications, and sending out daily mass communications, you’ll be expected to react efficiently and effectively to unprecedented situations that require swift but sound decision making and problem solving. You’ll partner with multiple teams within brokerage operations, customer service, compliance, content strategy, and product operations. This is an opportunity to join a critical pillar of Robinhood’s business.

Job Responsibilities:

  • Send daily and ad-hoc communications, including emails, inbox messages, and push notifications, pertaining to multiple lines of business including options, corporate actions, account servicing, and asset movements
  • Respond to anomalous situations and determine how to correspond with our customer-base; proactively identify ways to reduce risk
  • Specify needs to develop and improve Robinhood’s internal tools; identify pain points and communicate to product and engineering teams on a regular basis
  • Develop and implement process improvements to increase quality and scalability
  • Assist in periodic reviews of all operational communications
  • Analyze results of communications and potential impacts to our customer service team
  • Partner & cross train with the Communications with Public Compliance team on laws, regulations and issues impacting CX communications

Job Requirements:

  • Deep functional understanding of the securities industry on an operational level and outcomes for customers
  • Bachelor’s degree or equivalent practical experience
  • Exceptional attention to detail
  • Superb written and oral communication skills
  • High levels of empathy and integrity
  • Self-starter with ability to work independently
  • Resourceful and adaptive in fast-paced, entrepreneurial environments; strong critical thinking & creative problem solving skills
  • FINRA Series 7, 63, 24

Job Details:

Company: Robinhood

Vacancy Type:  Full Time

Job Location: Southlake, TX, US

Application Deadline: N/A

Apply Here