Reading Borough Council Jobs in Mortimer – Registration and Bereavement Services Manager

Website Reading Borough Council

Job Description:

Responsible for the leadership, management and strategic development of the Registration and Bereavement Services, you will oversee a team of operational managers delivering the day to day services provided by the Registrar and Bereavement Team, which includes managing the registration service and our in-house crematorium and cemeteries.

The role is customer focussed, finding innovative and efficient ways to deliver services to our customer. There is a high degree of technical expertise required and you will be the lead technical expert advising the council on legislation and compliance matters, relating to registration as well as the management of our crematorium permit. And you will ensure that the day to day operational service is delivered according to these regulatory requirements.

There are substantial service and business development projects to deliver, particularly around large-scale procurement projects, enhancing and developing the service offer, and improving and simplifying business process and customer access to services.

You will manage a substantial budget and have responsibility for identifying and developing income opportunities to underpin the management of our services.

You will be a credible, customer focussed and creative leader. Tact and diplomacy are essential as you will recognise the sensitive nature of your role when dealing with customers, stakeholders and staff. You will have the skills to drive through change and continuous improvement with the teams, with an attention to detail and experience of interpreting complex legislation and regulations and turning this into practical and pragmatic operational working practices.

You will be great at planning ahead, demonstrate knowledge of statutory, regulatory, strategic and key operational issues to develop the service offer and driving up the council’s performance both in terms of business processing and customer experience, as well as meeting our national targets and regulatory compliance. You may not have worked in Registrations or Bereavement services previously, but experience of working in a role with significant regulatory compliance will be essential. We commit to providing the appropriate training relating to Registration Management.

You must hold a full and valid driving licence and be prepared to travel between multiple sites across Reading.

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

Job Details:

Company: Reading Borough Council

Vacancy Type:  Full Time

Job Location: Mortimer, England, UK

Application Deadline: N/A

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