Website Qatar Airways
We are recruiting for an Airport Services Agent based in Dubai, United Arab Emirates.
In this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.
- Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
- Performing pre- and post-flight administration duties
- Handling of company mail
- Delivering the highest level of Customer Service at all customer touch points
- Supervising service partners’ activities for the smooth acceptance of passengers.
- Handling baggage claims
- On Time Performance
- Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
- Ensuring compliance with QR Safety and Security requirements.
- Checking entry requirements (visas, residence permits) are met
- Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
- Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
- Ability to work shifts, including weekends, is essential.
- High school qualification combined with a minimum of two years of experience in a similar customer facing role within the airport environment.
Company: Qatar Airways
Vacancy Type: Full Time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A