Old Mutual Vacancies 2024 – Business Support Manager

Website Old Mutual

Job Description:

This position is that of a Business Support Manager in our Wealth Service business unit. This role is responsible for managing a servicing business area in line with strategic objectives. The incumbent is individually accountable for achieving results through other managers and their teams (manages service delivery through layers), over periods of 3 months to 1 year.

Job Responsibilities:

  • Builds a transformed and diverse workforce, and mature talent pipeline.
  • Integrates people, process, finance and customer dimensions to deliver superior strategic outcomes.
  • Integrates delivery and metrics across the people, process, finance and customer dimensions of the business.
  • Develops and takes accountability for a business plan which is aligned to segment strategy.
  • Manages and develops MO’s and specialists under supervision.
  • Drives operational excellence through area of supervision.
  • Manages service delivery through a team of managers over periods of 3 months to 1 year.
  • Provides thought leadership and strategically aligned direction, and drives towards best practice and leading edge execution.
  • Sets direction for an operational unit.
  • Work integratively with multiple stakeholders across value chains to deliver business strategy.
  • Utilises new ways of work including Design Thinking, Agile, along with proven operational methodologies such as Lean in order to innovate at speed and drive cost leadership.
  • Extraordinary passion for positive customer outcomes.
  • Drive a high-energy, participative culture committed to service excellence and continuous improvement.
  • Conducts research and provides thought leadership in order to drive continuous improvement and ensure a competitive service and administration value proposition.
  • Collaborates across the entire value chain business to exploit efficiencies and economies of scale and to ensure a positive customer experience across customer segments.
  • Holds line managers accountable for managerial work, including selection, performance management and talent management.
  • Delivers on strategic projects as a sponsor and supplier of resources under their control.

Job Requirements:

  • Matric (essential) plus undergraduate degree (preferable).
  • Minimum of 3 years financial services knowledge and experience essential. This includes, LISP products, industry regulations and processes
  • Relevant operations management experience in customer service, process enhancement and redesign, working with multiple stakeholders both internally and externally eg, project steercos, various heads of departments across legal, compliance, finance, product, and tax.
  • Exposure to and experience in digital enablers (i.e. Robotics and Artificial Intelligence solutions) of the customer experience process will be to your advantage.
  • Own and manage client data and compliance integrity and the remediation thereof by developing strategies to increase quality and correct any issues.
  • Experience with LEAN / process improvement methodologies will be advantageous.
  • Strong communication skills (both verbal and written).
  • Ability to implement controls to reduce risk to the business.
  • Experience in Agile Methodology preferred.
  • Relevant experience in managing and leading teams.
  • Proven track record of leading technical solutions and programs or large-scale projects including teams who process out of the ordinary transactions
  • Strong interpersonal and client relationship skills.
  • Experience in compliance, legal, product and risk implementations.
  • Implementation of controls for compliance and risk management.

Job Details:

Company: Old Mutual

Vacancy Type:  Full Time

Job Location: Cape Town

Application Deadline: N/A

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