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Website Abbatt Dual Management
Job Description:
We are currently recruiting for a Night Concierge to work in our residential developments based in Wimbledon (SW19), where you will have responsibility for being the first point of contact and delivering the highest levels of customer service to all residents, visitors and contractors. You’ll be a real people person and go that little bit further to get to know the residents at this small but perfectly formed development, building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. Responsibilities
Job Responsibilities:
To meet and greet all residents, visitors, contractors in courteous and professional manner at all times To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, answering queries or taking a message for the Property Manager to respond to at a convenient time To receive all parcels and packages for the buildings managed by the concierge team (not Housing Associations) To log all parcels, packages, keys (anything that is handed in to the concierge office) on the BuildingLink database using the appropriate event type To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if third party is coming to collect item on their behalf) To log all resident written instructions under relevant apartment number on BuildingLink
Job Requirements:
Previous experience within the hospitality industry (residential building experience is required) Significant experience providing exemplary levels of customer service Experience in managing contractors and building works within a busy development (water flushing experience is required) Awareness of general fire, health & safety and security Proven ability to and handle confidential information with professionalism and discretion
Job Details:
Company: Abbatt Dual Management
Vacancy Type: Full Time
Job Location: London, England, UK
Application Deadline: N/A
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