Netcare Careers – Customer Care Consultant

Job Description:

The Customer Care Consultant is responsible for answering phones, patient scheduling and registration, patient files and the casualty patient waiting area.

Job Responsibilities:

• Telephone Etiquette
• Attend to patients / customers / visitors both telephonically and in person in a professional manner
• Screening telephone calls or transferring them to other members of staff
• Handling of basic enquiries and taking messages for staff
• Patient Admissions
• Assist patients to accurately complete appropriate forms and documents for the required information
• Capture and record patient medical and personal information on the system in timeously, focusing on patient and visitors’ needs
• General tasks
• Responsible for the preparation of the reception area for each working day and have all front desk activities fully operational at the start of business hours
• Meeting and greeting visitors and directing them to the X-Ray/casualty area once their forms are complete
• Handling of emergencies
• Refer patients to nursing station immediately
• Assist in transporting the patient to the nursing station if necessary
• Ensure that the patient is handed over to a nurse or practitioner
• Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures

Job Requirements:

• Grade 12 or equivalent NQF 4 certificate
• 2 years’ experience in frontline reception in a clinic/hospital environment
• SAP experience
• ME + experience
• Computer Literate
• Knowledge of medical aids

Job Details:

Company: Netcare

Vacancy Type:  Full Time

Job Location: Berea

Application Deadline: N/A

Apply Here

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