Saturday , February 4 2023

Netcare Careers – Customer Care Consultant

  • Full Time
  • Berea

Website Netcare

Job Description:

The Customer Care Consultant is responsible for answering phones, patient scheduling and registration, patient files and the casualty patient waiting area.

Job Responsibilities:

  • Telephone Etiquette
  • Attend to patients / customers / visitors both telephonically and in person in a professional manner
  • Screening telephone calls or transferring them to other members of staff
  • Handling of basic enquiries and taking messages for staff
  • Patient Admissions
  • Assist patients to accurately complete appropriate forms and documents for the required information
  • Capture and record patient medical and personal information on the system in timeously, focusing on patient and visitors’ needs
  • General tasks
  • Responsible for the preparation of the reception area for each working day and have all front desk activities fully operational at the start of business hours
  • Meeting and greeting visitors and directing them to the X-Ray/casualty area once their forms are complete
  • Handling of emergencies
  • Refer patients to nursing station immediately
  • Assist in transporting the patient to the nursing station if necessary
  • Ensure that the patient is handed over to a nurse or practitioner
  • Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures

Job Requirements:

  • Grade 12 or equivalent NQF 4 certificate
  • 2 years’ experience in frontline reception in a clinic/hospital environment
  • SAP experience
  • ME + experience
  • Computer Literate
  • Knowledge of medical aids

Job Details:

Company: Netcare

Vacancy Type:  Full Time

Job Location: Berea

Application Deadline: N/A

Apply Here

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