Nedbank Jobs Cape Town – Asset management Client Services SME

Website Nedbank

Job Description:

The subject matter expert (SME) provides the knowledge and expertise for business rules, process and product rules within Client Services. Part of the role includes working closely and supporting Client Services Managers and specialist consultants.

Job Responsibilities:

  • Serve as a credible client service resource to the team and business where business processes, product and business rules are concerned
  • Build strong relationships with various people in the business and with external stakeholders in order to document / develop processes
  • Documenting in process mapping tool
  • Manage business rules repository
  • Continuously assess processes, procedures and business rules to identify areas for improvement
  • Problem solve process failures through route cause analysis, solution engineering and implementation
  • Initiate and implement change processes across the department to improve quality and client experience
  • Benchmark our service levels and client experience against industry standards
  • Provide recommendations for procedural improvements.
  • Ensure that terms/jargon is simplified, understood and well communicated to the team
  • Ensure all business processes and rules are clearly defined, documented and reviewed regularly.
  • Understand the complete end to end processes, how they fit together and the implications of a break in the process

Job Requirements:

  • Cluster Specific Operational Knowledge
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees
  • 5 to 7 years Client Services experience in an Asset Management environment
  • 3 to 5 years Business Process and Product rules expert experience in a Client Services environment
  • Administrative procedures and systems
  • Relevant regulatory knowledge
  • Banking knowledge
  • Banking procedures
  • Understanding and knowledge of financial services/investment industry and products(Units trust, TFI and Retirement products advantageous)
  • Experience in an Asset Manager / Collective investment schemes
  • Relevant software and systems knowledge
  • Business writing skills

Job Details:

Company: Nedbank

Vacancy Type:  Full Time

Job Location: Cape Town

Application Deadline: N/A

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