Thursday , April 18 2024

Nedbank Vacancies – Collections Consultant

Website Nedbank

Job Description:

To recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank.

Job Responsibilities:

  • Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
  • Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.
  • Contribute to team dynamics by sharing knowledge and ideas.
  • Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
  • Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
  • Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders.
  • Maintain client satisfaction by responding to general queries on risk or arrears timeously.
  • Prioritise customer accounts by grading all accounts into risk categories and age analysis.
  • Minimise potential loss to the bank by implementing the collection process and strategy.
  • Ensure client account status are correct by checking the account history details on the system.
  • Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

Job Requirements:

  • 2 years experience in credit collections
  • Matric / Grade 12 / National Senior Certificate
  • Governance, Risk and Controls
  • Relevant regulatory knowledge
  • Product Knowledge
  • Relevant software and systems knowledge
  • Negotiation skills

Job Details:

Company: Nedbank

Vacancy Type:  Full Time

Job Location: Johannesburg

Application Deadline: N/A

Apply Here

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