Job Description: To recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank. Job Responsibilities: Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts. Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties. Contribute to team dynamics by sharing knowledge and ideas. Build and maintain business relationships with internal and external stakeholders by sharing performance expectations. Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates. Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames. Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders. Maintain client satisfaction by responding to general queries on risk or arrears timeously. Prioritise customer accounts by grading all accounts into risk categories and age analysis. Minimise potential loss to the bank by implementing the collection process and strategy. Ensure client account status are correct by checking the account history details on the system. Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile. Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc). Participate and support corporate social responsibility initiatives for the achievement of key business strategies. Job Requirements: 2 years experience in credit collections Matric / Grade 12 / National Senior Certificate Governance, Risk and Controls Relevant regulatory knowledge Product Knowledge Relevant software and systems knowledge Negotiation skills Job Details: Company: Nedbank Vacancy Type: Full Time Job Location: Johannesburg Application Deadline: N/A Apply Here jobstrivia.net
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