Nedbank Careers – Client Services Consultant

Website Nedbank

Job Description:

To provide administrative services to clients by attending to their banking needs to achieve Nedbanks’ strategic focus to become a client-centric bank.

Job Responsibilities:

  • Monitor internal processes by reporting on the effectiveness thereof.
  • Provide feedback to clients and internal stakeholders by meeting internal Service Level Agreements requirements.
  • Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
  • Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
  • Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers – agile mindset.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
  • Compile client information by complying with standards; policies and procedures prior to submission to Operations for vetting.
  • Receive client requests and action it within the agreed to SLA
  • Utilize resources by adhering to Nedbank policies; procedures and standards.
  • Manage risk by protecting client confidentiality through compliance with Protection of Personal Information Act.
  • Ensure that own contribution and participation contributes to the achievement of team goals – high performance culture.
  • Create and manage own career through guidance and support of management; department and colleagues.
  • Contribute to a culture conducive to the achievement of transformational goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Participate and support corporate social responsibility initiatives for the achievement of business strategy.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
  • Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with the team and stakeholders.
  • Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
  • Collaborate with internal customers by building relationships to improve customer service delivery and productivity.

Job Requirements:

  • Relevant regulatory knowledge
  • 3-5 years experience as a Client Services Consultant / Relationship Management role / Service role within the Banking/Financial Services
  • Industry.
  • Matric / Grade 12 / National Senior Certificate
  • Diploma
  • Business writing skills

Job Details:

Company: Nedbank

Vacancy Type:  Full Time

Job Location: Johannesburg

Application Deadline: N/A

Apply Here