Thursday , April 18 2024

Vacancies at Momentum – Service Audit Team Leader

Website Momentum

Job Description:

To assist the Channel Enablement Management team in Centurion as a Service Audit Team Leader. The range of products you will work on includes our Investo and Traditional products.

Job Responsibilities:

  • Contribute to the team’s success by playing an active part in the day-to-day operations of the Service Audit team.
  • Manage the Service Audit team through effective capacity management, training, and development.
  • Review Service Audits for impartiality, consistency, and quality.
  • Ensure the quality and comprehensiveness of reports generated by the team.
  • Track and report on the progress of identified gaps and improvement initiatives.
  • Advising on training requirements where gaps are identified
  • Ensure improved client experience over time through effective Service Audit management and initiating appropriate feedback loop
  • Managing team performance and development
  • Ensure that feedback is given to the various business units and that identified gaps and recommendations are clearly communicated.
  • Ensure that stakeholder feedback on the identified gaps and recommendations is obtained and recorded.
  • Engage with stakeholders to agree on Service Audit requirements
  • Prioritising and planning of all Service Audit requests.
  • Managing own performance and development.
  • Ensuring effective and consistent service delivery and support to both internal and external clients in line with the Company Values and Treating Customers Fairly Principles.
  • Establish and manage the Momentum Retail life Service Audit framework.
  • Set and manage the quality standards of Service Audits.

Job Requirements:

  • Sound numerical skills and computer literacy is essential especially in the use of MS Excel and MS Word.
  • At least 5-year relevant experience in the Life Insurance and Financial Services sector, specifically in a client service environment.
  • Proficiency in insurance products, contracts and knowledge of the relevant industry legislation and relevant industry agreements are essential.
  • Previous experience in the Service Audit function is required
  • Matric/Grade 12 or NQF 4 equivalent.
  • Detailed product knowledge of Momentum’s Investo and Traditional products is required.
  • A relevant degree or diploma will be an advantage.

Job Details:

Company: Momentum

Vacancy Type:  Full Time

Job Location: Centurion

Application Deadline: N/A

Apply Here