Lidl Jobs UK – Desk Analyst

Job Description:

Our UK Warehouse IT Service Desk provides our national business with technical and functional support and incident management across core infrastructure components, business systems and user equipment, including bespoke applications and systems.

Job Requirements:

• Providing technical assistance to users
• Administering and monitoring IT systems
• Pro-actively keeping customers updated
• Providing onsite and remote Desk Support
• Maintaining Service Level targets
• Installation of software and hardware
• Managing incidents, requests and problems
• Assisting with End User training
• Setting up accounts and completing the administration associated with this
• Receiving and logging calls on behalf of users
• Routing calls to appropriate teams
• Providing technical assistance to users
• Administering and monitoring IT systems
• Pro-actively keeping customers updated
• Providing onsite and remote Desk Support
• Maintaining Service Level targets
• Installation of software and hardware
• Managing incidents, requests and problems
• Assisting with End User training

Job Details:

Company: Lidl GB

Vacancy Type:  Full Time

Job Location: Motherwell, Scotland

Application Deadline: N/A

Apply Here

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