Thursday , February 29 2024

ICICI Bank Careers Walk in interview – Customer Service Manager

  • India

Website ICICI Bank

Job Requirements

  • Graduate & Post Graduate with 4-6 Years work experience

Jobs Responsibilities

  • Overall limit utilization
  • Ensure an adequate understanding of bank?s products & processes. Keeping update with new product/process developments
  • Leveraging technological platforms such as Trade Online, Trade Connect, CIB, Import Document Management to provide seamless trade solutions to clients
  • Escalate within branch hierarchy in case transactions pending beyond 2 hours for want of approvals, trade queries etc.
  • To engage with customers on a regular basis. Sharing contact details with clients and ensuring availability on telephone/mobile phones
  • Visit corporate clients along with branch account manager for feedback and rapport building
  • Being proactive, customer-focused and understanding client?s transaction needs
  • Owning the client and ensuring a superior level of customer service as manifested in minimal customer complaints and improved C-SAT score
  • To track and liaise for ensuring corporate clients? working capital limit utilization:
  • Ensuring customer service requests tendered prior to branch cut-off are processed on same day. Informing clients and reporting authority in case of delays proactively
  • NFB product utilization e.g. LC/BG
  • Acknowledging receipt of customer service request (for email/fax requests) with communication of expected TAT for service delivery
  • Making arrangements for auto call diverts on mobile phone in case incoming call is not answered in 3-4 rings
  • Ensure use of pending folders for documents not processed at day end with knowledge of reporting authority

Job Details

Company: ICICI Bank

Vacancy Type: Full-time

Job Functions: Commercial Banking

Job Location: India

Application Deadline: N/A