Jobs in Dubai (FIVE Hotels and Resorts) – Front Desk Agent

Job Description:

A sneak peek of this exciting new project, which opens in 2021, reveals that this newly revamped lifestyle hotel that has been previously been visited by Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali overlooks the city center from Zurich’s stunning Uetliberg plateau and will offer 87 stunning contemporary suites as well as several award-winning culinary concepts centered around FIVE’s hallmark musical stylings. The new FIVE hotel in Zurich will seamlessly unite the very best of Swiss hospitality with FIVE’s characteristic flair for an exceptionally indulgent experience for guests from the city and international visitors alike.

Job Responsibilities:

• Stays up to date on rooms rates, packages, discounts in relation to other departments
• Taking same day reservations and future reservations when necessary as well as making cancellations where required. Follows procedure of issuing and closing safety deposit boxes by guests
• Assists in pre-registration and blocking of rooms for arrivals. Thoroughly understands and adheres to proper credit checks, cashing, and cash handling policies and procedures
• Reads and initials the logbook on a daily basis. Be aware of daily activities taking place in the Hotel
• Balance total at the close of each shift. Control of meeting room keys and master key of the Hotel
• Registers guests and assigns rooms, accommodates special requests whenever possible
• Maintains an up-to-date knowledge of room locations, types of rooms available as well as the room rates
• Coordinates room status, updates with the Housekeeping Department by notifying them of all check outs, early check ins, special requests and day-use rooms
• Reports any unusual occurrences or requests to Shift Leader or designated Manager
• Uses suggestive selling techniques to sell rooms and to promote other services of the Hotel
• Develops a thorough knowledge of computer system, room allocation and types of rooms
• Make adjustments and handle paid outs. Transfer folios charged to city ledger to each company master file or PM account
• Take departmental readings at the beginning of each shift. Handle cash, travelers’ cheques, credit cards and direct billing requested properly
• Complete check-in and check-out procedures efficiently. Obtain house bank and keep it balanced. Post charges to guests accounts
• Responsible for returning guests’ passports after scanning them immediately

Job Requirements:

• A commitment to delivering exceptional guest services with a passion
• Proficiency in multiple languages is a bonus
• Teamwork-oriented
• An ability to find creative solutions while taking ownership for all duties and tasks assigned
• Fluency in English (spoken and written) is a necessity
• A Hands-on approach with a ‘can-do!’ work attitude; with a fun-to-work-with energy at all times!
• Strong working knowledge of industry regulations is beneficia

Job Details:

Company: FIVE Hotels and Resorts

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here

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