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Website H-E-B
Job Description:
As a Medical Assistant, you’ll serve a key role in delivering a unique patient experience. You’ll make our guests feel as comfortable as possible while you administer general patient care and perform / assist in other medical procedures. You’ll serve as a coordinator / liaison between patients, physicians, and other health care team members.
Job Responsibilities:
- Replenishes medical supplies / materials
- Ensures adherence to HIPAA regulations
- Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible
- Assists with check-in process; processes transactions required to begin / complete patient visits
- Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings)
- Promotes H-E-B Wellness Primary Care services
- Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emails
- Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery
- Resolves patient complaints; assists patients in all Clinic-related inquiries
- Maintains collaborative, professional relationships with clinic staff
Job Requirements:
- Advanced interpersonal, customer service, and issue-resolution skills
- High school diploma, or equivalent
- 1+ years of experience in phlebotomy / blood drawing (preferred)
- Basic Life Support (BLS) certification
- 1+ years of experience in office, clerical, or medical work; medical assistant, admissions rep, or clinic support (preferred)
- Bilingual skills (English – Spanish) a plus
- Experience in customer service
- Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks
- Proficiency in MS Office, related software / applications
- Strong organization and follow-through skills; attention to detail
- Ability to project process ownership, accountability, and initiative
- Graduate of an accredited medical assistant or surgical technician program (preferred)
- Knowledge of medical terminology
- Ability to quickly learn new procedures / processes
- Advanced written / verbal communication skills
- Experience working with electronic health records (preferred)
- Medical Assistant certification (CMA) *Please refer to list below
Job Details:
Company: H-E-B
Vacancy Type: Part Time
Job Location: Houston, TX, US
Application Deadline: N/A
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