Wednesday , March 29 2023

FNB Recruitment – Associate C

Website FNB

Job Description:

Mange’s branch resources in line with business’ short and long term goals policies and values with a view to generate the highest return on capital employed. Enabling the delivery of excellent customer experience within a dynamic branch environment promoting new business in order to ensure future growth without incurring unmanageable risks.

Job Responsibilities:

  • Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
  • Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
  • Plan and manage performance, skills development, employment equity, talent and culture of direct reports in order to achieve efficiencies and increase competencies.
  • Acknowledge and rewards people strengths, accomplishments and development.
  • Understanding key business drivers and how to leverage these to increase market share.
  • Ensure effective control of activities in support of cost containment and reduction aligned to target and budget goals.
  • Connect with internal/external customers by living up to our brand promise of “how can we help you?” at all times.
  • Converse with internal/external customers in a way that they fully understand and provide helpful solutions and products based on our customers’ needs.
  • Takes accountability for own performance, personal and career development.
  • Improve knowledge and competencies by completing role specific training.
  • Conduct themselves in an ethical manner at all times.
  • Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible.
  • Adhere to the TCF (Treating Customers fairly) principles in all that you do.
  • Cultivate and manage objective working relationships with a variety of stakeholders.
  • Ensure full understanding and impact of Compliance with governance in terms of legislative and audit requirement.
  • Maintenance of expert knowledge in order to drive and achieve short and long term goals.
  • Contribute to the overall effectiveness and success of the team.
  • Maintain an ability to adapt to ever changing business and customer needs.
  • Optomise use of Business Intelligence systems to improve business decisions.
  • Demonstrates behaviour in support of the organizational values.

Job Requirements:

  • An appropriate recognised business degree at NQF level 6.
  • 3 year management/leadership experience and/or previous experience in the Financial industry
  • FAIS Compliant as prescribed by the Financial Services Board.
  • Relevant NQF 5 as prescribed by the Financial Services Board. Preferred Qualification:

Job Details:

Company: FNB

Vacancy Type:  Full Time

Job Location: Stellenbosch

Application Deadline: N/A

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