Thursday , February 29 2024

Fidelity Security Jobs in Port Elizabeth – Field Credit Controller

Website Fidelity Services Group

Job Description:

Collect on outstanding Coastal amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off

Job Responsibilities:

  • Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
  • Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
  • Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
  • Understand & communicate company policies, collection policies & service specific information to clients;
  • Doing site visits to client’s out in the field and to collect overdue amounts
  • Accurately record notes resulting from outbound calls to clients in the Listener system;
  • Verify client information in the Listener system when making contact with clients;
  • Follow up on client payment commitments;
  • Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
    been completed;
  • Convert clients from printed communication to electronic communication;
  • Issue letters of demand & suspension to clients in accordance with the collection policy;
  • Ensure that the minimum number of prescribed collection calls are achieved daily;
  • Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
  • Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
  • Capture debit order resubmissions in the Listener system;
  • Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
  • Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
    customers (both internally & externally);
  • Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);

Job Requirements:

  • Excellent customer service skills
  • Working knowledge of LSN and SAP
  • Computer literate – intermediate Excel skills requirement
  • Strong People & Communication skills
  • Valid Driver’s Licence
  • Strong knowledge of Microsoft Office & Excel
  • Ability to work under pressure & with difficult customers
  • Listener experience advantageous
  • Excellent verbal & written communication skills
  • Own Transport
  • Accuracy & attention to detail essential
  • Excellent telephone skills
  • Excellent reconciliation skills
  • Credit Management or Finance related qualifications
  • 2-3 Years Collections experience in a high volume consumer environment
  • Matric

Job Details:

Company: Fidelity Services Group

Vacancy Type:  Full Time

Job Location: Port Elizabeth, Eastern Cape, SA

Application Deadline: N/A

Apply Here