
Website Expedia
Job Description:
We are looking for customer centric candidates with robust customer service skills that enjoy a day where no two issues will be the same. Joining the Customer Relocation team at Expedia has all of this and so much more!
Job Responsibilities:
- You will be responsible for handling escalated issues such as Guest & Affiliate Relocations, Credits, Stop Sells, and Closing Allotments, etc.
- You will ask the right questions and be an excellent listener in order to identify any issues that are an obstacle
- You will be asked to handle and de-escalate potential irate customers and/or suppliers
- You will support and provide superior customer service via telephone and email
- You will effectively deal with job stress, angry callers, and upset customers while providing each guest with a professional and courteous greeting and excellent guest service
- You will be skilled at negotiating solutions to new and various problems
Job Requirements:
Qualification & Experience:
- 6 to 12 months Customer Service experience and/or experience in the Travel Industry
- Must be able to work flexible schedule with possible rotating shifts
- Flexibility to execute on heavy call volume in a fast-pace setting
- Strong interpersonal skills and demonstrated ability to work in a team environment
- Creative problem-solving abilities
- Excellent written and verbal communication skills
- Strong listening skills to be able to identify customer needs
Job Details:
Company: Expedia
Vacancy Type: Full Time
Job Functions:
Job Location: Springfield, MO, US
Application Deadline: N/A
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