Expedia Entry Level Jobs – Customer Relocation Support

Job Description:

We are looking for customer centric candidates with robust customer service skills that enjoy a day where no two issues will be the same. Joining the Customer Relocation team at Expedia has all of this and so much more!

Job Responsibilities:

• You will be responsible for handling escalated issues such as Guest & Affiliate Relocations, Credits, Stop Sells, and Closing Allotments, etc.
• You will ask the right questions and be an excellent listener in order to identify any issues that are an obstacle
• You will be asked to handle and de-escalate potential irate customers and/or suppliers
• You will support and provide superior customer service via telephone and email
• You will effectively deal with job stress, angry callers, and upset customers while providing each guest with a professional and courteous greeting and excellent guest service
• You will be skilled at negotiating solutions to new and various problems

Job Requirements:

Qualification & Experience:

• 6 to 12 months Customer Service experience and/or experience in the Travel Industry
• Must be able to work flexible schedule with possible rotating shifts
• Flexibility to execute on heavy call volume in a fast-pace setting
• Strong interpersonal skills and demonstrated ability to work in a team environment
• Creative problem-solving abilities
• Excellent written and verbal communication skills
• Strong listening skills to be able to identify customer needs

Job Details:

Company: Expedia

Vacancy Type: Full Time

Job Functions: 

Job Location: Springfield, MO, US

Application Deadline: N/A

Apply Here

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