Are you looking for a job where you can grow professionally and build your career in a multinational airline? If you love traveling, interacting with customers and colleagues from across the Emirates network, there are opportunities for you.
Emirates is the world’s largest international airline, with a network that spans over 160 destinations in 85 countries. We are currently looking for a Customer Sales and Service Professionals to join our multicultural team in Dubai.
- Actively enhance Emirates revenue earnings by promoting additional services offered by the company and its partners.
- Issue Emirates tickets to customers ensuring their request is met and to offer them tailor made travel solutions.
- Identify customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.
- Be the voice of Emirates and ensure the highest standard of customer service is delivered to Emirates customers by providing information about our products and services.
- Ability to work in a multiple shift environment
- Excellent interpersonal, telephone and customer service skills
- Fluency in English and one of the languages listed below is a must:
- PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail
- PC based skills to operate Windows package (Microsoft Word/Excel/E-mail).
- 10 Years schooling or equivalent
- Customer Service or Call Centre: 1+ year
- Good listening and communication skills.
- Customer and sales orientation to provide excellent service and close any sales opportunity.
- Ability to work in a busy sales team environment
- Experience in Contact Centre/Hospitality industry preferred.
- Knowledge of contact centre and airline industry procedures and methodology
- Standard fares and ticketing courses, Skywards and MARS reservations systems
Vacancy Type: Full Time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A