Thursday , April 18 2024

Dnata Careers – CUSTOMER SERVICES AGENT

Website dnata

Job Description:

To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities.

Job Responsibilities:

  • Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty.
  • Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken.
  • Display excellent customer service skills; team work and understanding to achieve customer satisfaction. Strive as part of a dedicated team to avoid complaints and earn compliments. Ensure excellent discipline and grooming standards are displayed at all times while on duty. Always adhere to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.
  • Allocate manpower (attendants; buggy operators etc) as per the various obtained requests (wheelchair assistance; lounges) thus ensuring timely boarding of the passengers and planning of sufficient manpower at all times to cover the service needs.
  • Control flights (where applicable) through the various DCS by assessing passenger load and amending levels for No Recs/Go Show; staff acceptance; upgrading and downgrading according to the airline specific requirements.
  • Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. Generate a list of pending requests from DMIS to analyse advance work load profile.
  • Ensure effective communication with the passengers and the senior management and update if any flight or service delays is anticipated.

Qualification & Experience:

  • High School graduate
  • 3 yers of experience in this field

Job Details:

Company: dnata

Vacancy Type: Full Time

Job Functions: Other

Job Location: Sharjah, United Arab Emirates

Application Deadline: N/A

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