Wednesday , February 1 2023

Dischem Vacancies East London – Customer Consultant

Website Dis-Chem Pharmacies

Job Description:

Dis-Chem Pharmacies require the committed services of a Customer Consultant for their Hemmingway Shopping Mall Store. Interact with Dis-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns

Job Responsibilities:

  • Ensure accurate data capturing and completion of documentation is done
  • Check card balances, card reports and/or statements for customers
  • Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
  • Ensure Accurate Process of Transaction – TRMS – capturing and reporting
  • Manage stock control and shrinkage
  • Checkpoint reversals on statements
  • Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
  • Ensure effective internal communication (within customer service/benefits programme)
  • Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
  • Manage and report complaints and compliments through the customer service diary
  • Ensure effective external communication (customer feedback)
  • Respond to written or e-mail queries on various platforms
  • Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
  • Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs
  • Accurate recruitment and capturing of customers
  • Coordinate and manage in-store events and promotions
  • Create a central point of contact for all general queries, compliments and complaints
  • Assist customers with any queries, and refer customers to the appropriate departments where applicable

Job Requirements:

  • Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
  • Proof of COVID-19 Vaccination Certificate
  • At least 1-year experience in administration or public relations
  • Strong communication and customer interaction skills
  • Computer literate – MS Office
  • Willing and able to work retail hours

Job Details:

Company: Dis-Chem Pharmacies

Vacancy Type:  Full Time

Job Location: East London

Application Deadline: N/A

Apply Here

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