• Full Time
  • Sandown

Website Bidvest Bank

Job Responsibilities:

  • Manage and lead a team of Card Fraud Investigators and Analysts which will include investigating matters relating to card fraud for both issuing and acquiring – Fraud, Identified Risks and Dispute’s by analysing, planning, mitigating, investigating, organizing and responsibly managing the operational area for rigorous fraud detection, investigations and disputes while protecting Customers and the Bank.
  • Drive the culture of operational excellence by creating a high-performance team whilst keeping the Customer / Merchants / Business at the heart of all that we do.
  • Be accountable for ensuring high quality, differentiating and efficient service is provided to customers and/or merchants. This includes but is not limited to incident management, monitoring, incident analysis, motivating, gap identification, directing, enabling, recognizing, enhancing information to support investigations and mitigation of risks.
  • Fraud Risk Assessment, Fraud Risk reviews, Intelligence Driven Investigations and Prosecution in support to Bank in relation to Card Fraud for both issuing and acquiring.
  • Coaching, counselling and training staff while developing problem-solving capabilities and creating an environment within which the team will be able to deliver the expectations. Manage and support a high-performance Card investigation team by encouraging inclusivity and transparency.
  • Keep abreast of trends and developments to prevent, detect crime and mitigate business risks which could have an impact within Card Fraud Monitoring and Investigation Operations.

Job Requirements:

  • Communication
  • Flexible
  • Confidentiality
  • Report Writing
  • Computer Skills

Job Details:

Company: Bidvest Bank

Vacancy Type:  Full Time

Job Location: Sandown

Application Deadline: N/A

Apply Here