Bidvest Bank Careers – CUSTOMER ONBOARDING AND RESOLUTIONS

Job Description:

To provide administrative support to the customers, sales and the other support functions to provide an efficient and effective operational service to customers. Personal & Business Operational Administrators will perform physical or technical operations duties for Business Banking, helping to ensure maximum efficiency and profitability. The Personal & Business Operational Administrators works primarily to ensure that methods and standards are in line with the business operating model and Act as operational

Job Responsibilities:

To provide the necessary administrative support to the Sales teams to ensure that the clients’ operational needs are met, eg. Opening of accounts for all products

• Optimal functioning within the business banking operational team, including the implementation and monitoring of compliance to all the business banking standards, policies and procedures
• Quality metrics – meeting the Business banking SLA targets
• Benchmarking and ensuring continuous compliance and improvement to quality
• Ensuring adherence and compliance to business banking quality improvement projects and initiatives
• Responding speedily and correctly to stakeholder and client queries ensuring that solutions are achieved timeously.
• Providing telephonic support to clients and Business Bankers to proactively address their needs.
• To follow up with all parties to ensure that the necessary documentation is in place and processes and transactions are processed timeously
• Managing (review, analyse, monitor and resolve) operational cost
• Meeting internal Business banking targets for operational cost ,
• Ensuring compliance cost are managed and implemented as per the business standards
• Managing cost of sales through driving product conversions to improve and manage cost savings in all products
• Effective building of relationships with internal/external stakeholders, through:
• Ensure productive working relationships with key external stakeholders
• Ensuring productive working relationships with key internal stakeholders
• Driving formal Bidvest Bank Values of Care within own environment
• Participating actively in various Bidvest Bank events to promote business banking
• Personal development
• Keeping abreast of Compliance (FICA) requirements
• Knowledge of Business Banking processes and systems
• Up to date knowledge of Business Banking products
• Attend ongoing internal training programs
• Enroll for external courses directly related to Business Banking operations

Job Requirements:

• Qualifications Grade 12 Certificate in Banking and Business Operations qualifications
• Experience 2 years in an administrative or client service role 3 years in an Operational and client service role in a financial institution
• Knowledge, Skills and Abilities Required (Competencies & level of competencies) max 6
• Professional communication skills.
• Business administration
• Client orientation
• Effective time management
• Organization skills
• Financial acumen
• Ability to work effectively in a team.
• Positive attitude and resilient
• Attention to detail
• Organized
• Communication
• Client Service
• Business Management
• Teamwork

Job Details:

Company: Bidvest Bank

Vacancy Type:  Full Time

Job Location: Sandown

Application Deadline: N/A

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