Barclays Jobs in Coventry – Customer Care Colleague

Job Description:

As a Barclays Customer Care Colleague you will be at the forefront of our obsession with customers – and right now our customers need us more than ever. Serving the more complex needs of our customers with a focus on achieving the best outcomes for our customers and clients.
We are looking for colleagues who have empathy, understanding, and a desire to take ownership of their personal development, how you develop is up to you but we’ll make it our job to notice, nurture and support your ambitions. There are multiple opportunities to grow your skills and develop into leadership roles. More than that, our service centres are seen as a hotbed of talent for our entire business.

Job Responsibilities:

• Working as one team across multiple channels, you will personalise each interaction with a customer, providing support and outcomes to best suit that customers’ needs
• Demonstrating knowledge of our processes/policies to ensure that customers feel confident in our colleagues, and knowing when to escalate where appropriate
• Understanding a customer’s financial position through listening to customers specific circumstances and tailoring the relevant solution to their needs
• You’ll be working in a high paced environment reviewing relevant information and making decisions and actions autonomously
• Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
• Educating each customers on a range of products and services as well as the different channels they can utilize to engage with us directly
• You will fulfil customer requests whilst demonstrating professionalism and empathy to ensure each customer feels valued

Job Requirements:

• Proven ability to use Microsoft Office to a high standard
• A genuine interest in the customer, by being customer centric
• Experience in Retail Banking is desired but not essential as we are looking for people that are passionate about customer service
• The ability to educate our customers on a range of products and services available to them
• Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
• Ability to work seamlessly as part of a team but also the ability to work to their own initiative

Job Details:

Company: Barclays

Vacancy Type:  Full Time

Job Location: Coventry, England, UK

Application Deadline: N/A

Apply Here

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