Jobs in Barclays – Customer Care Colleague

Job Description:

As a Barclays Customer Care Colleague you will be at the forefront of our obsession with customers – and right now our customers need us more than ever. Serving the more complex needs of our customers with a focus on achieving the best outcomes for our customers and clients.

Job Responsibilities:

• You will fulfil customer requests whilst demonstrating professionalism and empathy to ensure each customer feels valued
• Understanding a customer’s financial position through listening to customers specific circumstances and tailoring the relevant solution to their needs
• Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
• You’ll be working in a high paced environment reviewing relevant information and making decisions and actions autonomously
• Demonstrating knowledge of our processes/policies to ensure that customers feel confident in our colleagues, and knowing when to escalate where appropriate
• Educating each customers on a range of products and services as well as the different channels they can utilize to engage with us directly
• Working as one team across multiple channels, you will personalise each interaction with a customer, providing support and outcomes to best suit that customers’ needs

Job Requirements:

• A genuine interest in the customer, by being customer centric
• Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
• The ability to educate our customers on a range of products and services available to them
• Experience in Retail Banking is desired but not essential as we are looking for people that are passionate about customer service
• Ability to work seamlessly as part of a team but also the ability to work to their own initiative
• Proven ability to use Microsoft Office to a high standard

Job Details:

Company: Barclays

Vacancy Type:  Full Time

Job Location: London, England, UK

Application Deadline: N/A

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