Thursday , February 29 2024

Jobs in Barclays – Customer Care Colleague

Website Barclays

Job Description:

As a Barclays Customer Care Colleague you will be at the forefront of our obsession with customers – and right now our customers need us more than ever. Serving the more complex needs of our customers with a focus on achieving the best outcomes for our customers and clients.

Job Responsibilities:

  • You will fulfil customer requests whilst demonstrating professionalism and empathy to ensure each customer feels valued
  • Understanding a customer’s financial position through listening to customers specific circumstances and tailoring the relevant solution to their needs
  • Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
  • You’ll be working in a high paced environment reviewing relevant information and making decisions and actions autonomously
  • Demonstrating knowledge of our processes/policies to ensure that customers feel confident in our colleagues, and knowing when to escalate where appropriate
  • Educating each customers on a range of products and services as well as the different channels they can utilize to engage with us directly
  • Working as one team across multiple channels, you will personalise each interaction with a customer, providing support and outcomes to best suit that customers’ needs

Job Requirements:

  • A genuine interest in the customer, by being customer centric
  • Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
  • The ability to educate our customers on a range of products and services available to them
  • Experience in Retail Banking is desired but not essential as we are looking for people that are passionate about customer service
  • Ability to work seamlessly as part of a team but also the ability to work to their own initiative
  • Proven ability to use Microsoft Office to a high standard

Job Details:

Company: Barclays

Vacancy Type:  Full Time

Job Location: London, England, UK

Application Deadline: N/A

Apply Here

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