Altron Learnership 2023 – Field Service Technician

Job Description:

A Field Service Technician is responsible for the day to day installations, maintenance, and providing training to NuPay merchants that use POS devices/terminals – this includes customers that have been outsourced to NuPay/ACS Field Services. Products installed include AEDO, POS, NAEDO, MPS, NuCard, EPV, E-Commerce and DebiCheck. A Field Service Technician will also be responsible for the preparation of equipment that will be installed at customers premises. Field Service technicians will also be responsible for stock control/management and administrative duties.

Job Responsibilities:

• Training of new employees on the above
• Assist with customer queries.
• Assist various departments with technical related queries.
• Perform new installations and service calls for NuPay and ACS Field Services.
• Knowledge on external admin providers and how they integrate with NuPay products
• Provide training to NuPay and ACS Field service merchants on products being installed
• Adhere to Service level agreements
• Scheduling appointments.
• In-depth knowledge on all NuPay and ACS Field Service products
• Preparation of equipment for new installations and service calls.
• Knowledge on 3rd party connectivity provider’s, for example Huge Connect and GDSP
• In-depth knowledge on Delfin products and how NuPay integrates with Delfin
• Customer queries and information.
• Ensure service calls and activations are updated and closed within Service Level Agreements
• To configure Huge Connect pads.
• Ensure job sheets are submitted daily once new installation and service call has been completed
• Ensure stock is correctly allocated to merchants and employees on CRM system (Ofbiz).
• Call logging information and customer queries.
• Manage boot stock to ensure enough stock for new installations and service calls
• Assistance from Delfin contact centre
• Replenish stock if, and when needed (submit stock replenishments).
• Service call and install allocations, knowledge sharing.
• Ensure stock is in presentable, working order.
• To assist merchants in getting their ADSL configured to enable connectivity to terminals

Job Requirements:

• Must be able to work under pressure.
• Strong oral and written communications skills.
• Fluency in English is mandatory.
• A qualification in the fundamentals of IT would be advantageous
• Fluency in a second language such as Zulu/Afrikaans would be advantageous.
• Organisational and prioritisation skills.
• Must be a team player.
• Excellent administration skills with strong attention to detail.
• Customer service/care course will be advantageous.
• Ability to identify opportunities for improvement.
• Must be punctual and reliable
• Some knowledge of admin systems that integrate with NuPay systems will be advantageous
• Must be able to assist merchants from different backgrounds
• Working knowledge of POS systems will be advantageous.
• Must have a reliable vehicle (Regional technicians).
• Ability to work in a fast-paced environment whilst still maintaining high levels of accuracy.
• Matric
• Ability to maintain supreme levels of ethical behaviour and confidentiality.
• Valid driver’s licence.
• Customer service focused
• Experience using POS devices/terminals will be advantageous.

Job Details:

Company: Altron

Vacancy Type:  Full Time

Job Location: Alberton

Application Deadline: N/A

Apply Here

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