Thursday , February 9 2023

Altron Learnership 2022 – Field Service Technician

Website Altron

Job Description:

A Field Service Technician is responsible for the day to day installations, maintenance, and providing training to NuPay merchants that use POS devices/terminals – this includes customers that have been outsourced to NuPay/ACS Field Services. Products installed include AEDO, POS, NAEDO, MPS, NuCard, EPV, E-Commerce and DebiCheck. A Field Service Technician will also be responsible for the preparation of equipment that will be installed at customers premises. Field Service technicians will also be responsible for stock control/management and administrative duties.

Job Responsibilities:

  • Training of new employees on the above
  • Assist with customer queries.
  • Assist various departments with technical related queries.
  • Perform new installations and service calls for NuPay and ACS Field Services.
  • Knowledge on external admin providers and how they integrate with NuPay products
  • Provide training to NuPay and ACS Field service merchants on products being installed
  • Adhere to Service level agreements
  • Scheduling appointments.
  • In-depth knowledge on all NuPay and ACS Field Service products
  • Preparation of equipment for new installations and service calls.
  • Knowledge on 3rd party connectivity provider’s, for example Huge Connect and GDSP
  • In-depth knowledge on Delfin products and how NuPay integrates with Delfin
  • Customer queries and information.
  • Ensure service calls and activations are updated and closed within Service Level Agreements
  • To configure Huge Connect pads.
  • Ensure job sheets are submitted daily once new installation and service call has been completed
  • Ensure stock is correctly allocated to merchants and employees on CRM system (Ofbiz).
  • Call logging information and customer queries.
  • Manage boot stock to ensure enough stock for new installations and service calls
  • Assistance from Delfin contact centre
  • Replenish stock if, and when needed (submit stock replenishments).
  • Service call and install allocations, knowledge sharing.
  • Ensure stock is in presentable, working order.
  • To assist merchants in getting their ADSL configured to enable connectivity to terminals

Job Requirements:

  • Must be able to work under pressure.
  • Strong oral and written communications skills.
  • Fluency in English is mandatory.
  • A qualification in the fundamentals of IT would be advantageous
  • Fluency in a second language such as Zulu/Afrikaans would be advantageous.
  • Organisational and prioritisation skills.
  • Must be a team player.
  • Excellent administration skills with strong attention to detail.
  • Customer service/care course will be advantageous.
  • Ability to identify opportunities for improvement.
  • Must be punctual and reliable
  • Some knowledge of admin systems that integrate with NuPay systems will be advantageous
  • Must be able to assist merchants from different backgrounds
  • Working knowledge of POS systems will be advantageous.
  • Must have a reliable vehicle (Regional technicians).
  • Ability to work in a fast-paced environment whilst still maintaining high levels of accuracy.
  • Matric
  • Ability to maintain supreme levels of ethical behaviour and confidentiality.
  • Valid driver’s licence.
  • Customer service focused
  • Experience using POS devices/terminals will be advantageous.

Job Details:

Company: Altron

Vacancy Type:  Full Time

Job Location: Alberton

Application Deadline: N/A

Apply Here

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