Job Description: The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer. Job Responsibilities: Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders. Check in vendors. Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner. Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same. Recognize associates and celebrate accomplishments. Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable. Complete cash and lottery processes. Provide direction, motivation, and coaching for associates during the shift. Ensure the 24/7 execution of all customer service programs and processes. Job Requirements: Experience effectively implementing change and demonstrated results in execution Flexible availability which may include all shifts, weekends, and holidays, based on business needs Ability to learn and utilize the store’s technology Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Experienced in all areas of store operations, including foodservice Experience leading, developing and selecting teams preferred Must be at least 18 years old to be considered for this role Ability to direct others and prioritize tasks Excellent relationship building and leadership skills Detail oriented and excellent organizational skills Excellent customer service skills Ability to work with little or no supervision Ability to defuse issues using de-escalation and problem solving techniques Proven self-starter with demonstrated ability to make decisions Ability to work well individually as well as in a team environment Excellent oral and written communication skills Must be able to lift and carry up to 35 lbs Must have reliable transportation Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred Experience training, sales building, management of expenses, and food service menu planning High School Diploma or GED equivalent Ability to work 35 – 40 hours per week Job Details: Company: Wawa Vacancy Type: Full Time Job Location: Gambrills, MD, US Application Deadline: N/A Apply Here jobstrivia.net
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