United Airlines Careers in Chicago for Support Desk Agent

Job Description:

The AO Support Desk is the go-to contact for agents in the field who have questions or need help in assisting customers with their travel.

Job Responsibilities:

• Provide assistance with Customs Border Patrol (CBP) documentation and offload request
• Perform manual ACI (automated check in) functions: answer calls from/to stations, fleet hard block flights, process ACI re-accommodations for all equipment swaps, and block inoperative seats
• Provide expedited eTicket and other SHARES transactions for field agents
• Monitor and respond to emails in a timely and efficient manner
• Provide support for domestic and international locations
• Assist with calculating Denied Boarding Compensation
• Handle incoming phone calls from airport field agents
• Provide clarification on United policy and procedure
• Complete Federal Air Marshall (FAM) travel
• Provide assistance with navigating various user applications

Job Requirements:

• Must be flexible to work any shift within a 24-hour period including days, nights, weekends, and holidays
• Must agree to follow all established United policies including those found within the Working Together Guidelines, Drug and Alcohol Policy, and other applicable United policies and rules
• Proficient navigating through the internet
• Must be legally authorized to work in the United States for any employer without sponsorship
• Excellent customer service and service recovery skills
• Airport experience
• Fluent (speak, read, write, and comprehend) in English
• Must be able to sit and work at a computer for extended periods of time in a small cubicle area
• Customer service experience
• Excellent listening skills
• Proven experience using SHARES, computers, including MS Outlook and Office Communicator (Instant Messaging)
• High School Diploma/GED equivalent
• Excellent written and verbal communication skills
• Must be available to work the entire shift bid. Employees may bid for schedules several times a year and schedules are awarded according to seniority

Job Details:

Company: United Airlines

Vacancy Type:  Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

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