Thursday , November 30 2023

United Airlines Careers in Chicago for Support Desk Agent

Website United Airlines

Job Description:

The AO Support Desk is the go-to contact for agents in the field who have questions or need help in assisting customers with their travel.

Job Responsibilities:

  • Provide assistance with Customs Border Patrol (CBP) documentation and offload request
  • Perform manual ACI (automated check in) functions: answer calls from/to stations, fleet hard block flights, process ACI re-accommodations for all equipment swaps, and block inoperative seats
  • Provide expedited eTicket and other SHARES transactions for field agents
  • Monitor and respond to emails in a timely and efficient manner
  • Provide support for domestic and international locations
  • Assist with calculating Denied Boarding Compensation
  • Handle incoming phone calls from airport field agents
  • Provide clarification on United policy and procedure
  • Complete Federal Air Marshall (FAM) travel
  • Provide assistance with navigating various user applications

Job Requirements:

  • Must be flexible to work any shift within a 24-hour period including days, nights, weekends, and holidays
  • Must agree to follow all established United policies including those found within the Working Together Guidelines, Drug and Alcohol Policy, and other applicable United policies and rules
  • Proficient navigating through the internet
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Excellent customer service and service recovery skills
  • Airport experience
  • Fluent (speak, read, write, and comprehend) in English
  • Must be able to sit and work at a computer for extended periods of time in a small cubicle area
  • Customer service experience
  • Excellent listening skills
  • Proven experience using SHARES, computers, including MS Outlook and Office Communicator (Instant Messaging)
  • High School Diploma/GED equivalent
  • Excellent written and verbal communication skills
  • Must be available to work the entire shift bid. Employees may bid for schedules several times a year and schedules are awarded according to seniority

Job Details:

Company: United Airlines

Vacancy Type:  Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

Apply Here