Social Security Jobs in Salt Lake City (HCA Healthcare) – Virtual Bilingual Collections Specialist

Job Description:

As a Collections Specialist, you will perform collection follow up on delinquent and/or non-delinquent accounts for medical facilities in a high volume, inbound and outbound, call center environment. You will utilize excellent communication and customer service skills to resolve patient accounts.

Job Responsibilities:

• You will achieve passing quality review scores per unit requirements.
• You will work within company attendance guidelines.
• You will produce acceptable unit collection volumes.
• You will work with patients and guarantors to secure payment on outstanding account balances.
• You will maintain minimum production and quality standards.
• You will update the patient account record to identify actions taken on the account.
• You will practice and adhere to the Parallon “Code of Conduct” philosophy and “Mission and Values Statement”.
• You will refer calls/accounts to appropriate parties based on customer inquiries.
• You will attend Privacy and Security Training as required by the HIPAA Awareness Program and comply with all guidelines, policies and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations.
• You will identify problem accounts and escalate as appropriate.
• You will provide excellent customer service.

Job Requirements:

• High School diploma or GED preferred
• Minimum one year related experience preferred, preferably in healthcare

Job Details:

Company: HCA Healthcare

Vacancy Type:  Full Time

Job Location: Salt Lake City, UT, US

Application Deadline: N/A

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