Social Security Jobs in Orlando (HCA Healthcare) – Virtual Customer Advisor

Job Description:

As a Customer Advisor, you will work with customers to address inquiries and concerns related to patient accounts.

Job Responsibilities:

• Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
• Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested
• Review accounts for appeal requests and forward appropriately
• Talk with customers by phone or in person to obtain information needed to resolve inquiries
• Answer all inquiries from customers promptly (generally the same day received)
• Review accounts for duplicate or charge errors, forwarding to audit if necessary
• Encourage payment from patient through credit card, check or payment arrangement
• Maintain a courteous and professional attitude with customers and coworkers
• Reconcile accounts according to insurance contracts and submit/ process correct contractual
• Correct or add insurance information and request rebill
• Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities

Job Requirements:

• High school diploma or GED preferred
• Minimum one year related experience required, preferably in healthcare. Relevant education may substitute experience required.
• Virtual positions require a cable modem or fiber 60 download and 10 upload

Job Details:

Company: HCA Healthcare

Vacancy Type:  Full Time

Job Location: Orlando, FL, US

Application Deadline: N/A

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