Shoprite Careers Cape Town – Intermediate Business Analyst

Job Description:

Join the OK Franchise Division, part of the Shoprite Group, the largest private-sector employer in South Africa and a leading employer in Africa as a Business Analyst. You will be responsible for ensuring that efficient and cost-effective business solutions and processes are in place to address business needs/requirements.

Job Responsibilities:

• Improve and maintain the systems and operational processes within a specific domain.
• Optimize current and potential integrated systems and E2E business processes.
• Plan, arrange and control meetings, workshops and relations with the user during the investigations, design and development of business processes and solutions.
• Advise stakeholders (within IT and Business) to consider solutions which will work best for the business.
• Take responsibility for the timelines within the project plan, of the business analysis effort related to a project.
• Plan and organise own work and deliver on promises.
• Analyse and understand the customers (Internal and external) that are impacted, through the use of user journeys, research and/or spending time in the various operational areas.
• Analyse and document user requirements and assess the business implication of these to the business process involved. o Collaborate with user stakeholders in satisfying these requirements.
• To train business users, rendering support and facilitating sessions for end-users.
• Continuously support the business environment, while maintaining an understanding of enterprise business initiatives and objectives, the various line portfolios, current trends and developments in the technology field.
• Motivate stakeholders to change practises and consider other alternatives.
• Coaching and mentoring of Junior BA team members.
• Operate confidently within business strategy, current trends and developments in the retail industry.
• Focus personal efforts on achieving results aligned to organisation objectives
• Propose and document process improvements where appropriate and provide alternatives / options. o Assess risks, costs and potential benefits of alternative business process designs.
• Develop business rules and monitor the implementation of these rules in the development of the various application systems.
• Assist with and provide timeous feedback on ad-hoc queries from business stakeholders.
• Thinking partner and troubleshooter for business problems.
• Research & Advise on alternatives presented by the technical designers and answer detailed questions regarding the business design.
• Confidently engage the most appropriate business representatives to obtain input and agreement on alternatives (related to best practise in the industry) that are presented.
• Devises, initiates and drives effective small to meduim change initiatives in own area or department.
• Work closely with Architects, Designers and Business stakeholders to design and implement solutions.

Job Requirements:

• Good process modelling skills
• Excellent communication, both written and verbal
• Good planning and time management skills
• Business understanding of the broader retail industry
• Degree or Diploma with 3 to 5 years related experience.
• Business Analysis certification at Practitioner level (ECBA, CCBA), FTI certification or similar
• Analytical thinking
• Results driven
• 3 years Business analysis in retail processes
• 3 years Retail industry Experience working within all aspects of the Software Development Life Cycle (SDLC).
• Effective relationship management and collaboration skills
• Good business and IT acumen
• Self-starter, with a can-do attitude
• Customer focused

Job Details:

Company: Shoprite

Vacancy Type:  Full Time

Job Location: Cape Town

Application Deadline: N/A

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