Santam Motor Assessor Vacancies – Broker Liaison Officer

Job Description:

To manage broker relations in all spheres of business, with specific reference to functions performed by the JHB legal and Outsourced Business branches. To ensure that excellent service is rendered to everyone who deals with either of the branches.

Job Responsibilities:

• Reporting to brokers (monthly recovery & liability book performance, open claims progress updates, operational updates etc.)
• Stakeholders : Internal : general staff members who provide service, relationship managers, regional sales managers, regional claims relationship managers, Client Care Department, Branch Managers, Fellow Broker Liaison officers etc.
• Identifying and reporting trends and solutions pertaining to processes, operational or technical challenges that impact customer service.
• Understanding the calibre of brokers that are serviced by the JHB legal and Outsourced Business branch ( i.e. their loss ratios, volume of claims, clients profile, contribution to business, challenges or limitations and aspirations)
• General relationship building – internal and external stakeholders (through various interactions including broker or stakeholder visits, conferences, workshops, presentations to staff, training etc.)
• Achieve or exceed all required service level standards determined by Santam.
• Dual reporting line to Branch Manager : JHB Legal and Branch Manager : Outsourced Business Branch
• Stakeholders: External: members of the public, brokers & other insurers.
• Ensuring adherence to the “Service Pledge” and TCF principles, including complaints record keeping.

Job Requirements:

• Knowledge and understanding of the short – term insurance industry
• Broker Support
• Grade 12 or Diploma with 3 to 5 years related experience.
• Knowledge and understand of the claims handling process chain including the recovery, third party and litigation claims handling
• Computer Literate (MS Office Package)
• Matric/grade 12 certificate
• Knowledge and understanding of Santam’s operational systems, processes and procedures
• COP in short terms insurance
• Drivers License
• Business Building
• Administration and processing of new and existing business
• Broker engagement planning and preparation

Job Details:

Company: Santam Insurance

Vacancy Type:  Full Time

Job Location: Johannesburg

Application Deadline: N/A

Apply Here

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