Sanlam Jobs Bellville – Death Claims Specialist

Job Description:

The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.

Job Responsibilities:

• Handling claimant enquiries.
• Administration of death claim proceeds for reinvestment (Sanlam New Business and other companies).
• Record adjustments (e.g. asset in estate).
• Requesting information regarding outstanding requirements.
• Compiling summaries for Legal Department where legal input required.
• Requesting information and/or calculations from Actuarial, Policy Renewals and Policy Instalments.
• Preparation of a finalised claim (payment and decline).
• Communicating decisions regarding the distribution of Fund proceeds.
• Draft letters when referring dependants/complainant to the Pension Fund Adjudicator.
• Recommendations regarding claim decisions (legality of claim, premium position, fraud and distribution of Fund proceeds) to team leader and make own recommendations.
• Preparation of Fund cases for Forum decision.
• Recommend allocations regarding Fund death benefit distributions by (1) trace & identify dependants (2) equitable distribution among them (3) determine mode of payment and if payable to trust/guardian or direct to dependant.
• Draft summary for Section 37C Sub committee of the Board of Trustees when disagreements/complaints received. Summarise final decisions to provide to the Board of Trustees.

Job Requirements:

• Fund Legislation
• Product knowledge (individual life policies)
• Claims policy knowledge
• Financials enquiries
• 3 years Degree/ Diploma
• 3 years experience in Death Claims and Client Services; either Individual life or Employee Benefits environment.
• Computer skills
• Grade 12 (with Mathematics/Accounting)
• Knowledge of death claims process
• Managing and setting up emails

Job Details:

Company: Sanlam

Vacancy Type:  Full Time

Job Location: Bellville

Application Deadline: N/A

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