Peloton Careers in Dallas – Account Associate

Job Description:

The Account Associate (AA) is responsible for assisting employees that visit PeloNet to purchase employee and Friends and Family hardware. This role will also assist potential members that go to the onepeloton.com website through interactive live chat. The role requires the ability to answer product questions to identify needs, sell accessories and offer next additional consultation with a Peloton Account Executive. The Account Executive is expected to provide an exceptional customer experience in a prompt, professional, respectful and courteous manner to ensure the potential member’s experience is consistent with the Peloton brand and member experience.

Job Responsibilities:

• Outbound to prospective Peloton members using sales email cadences, phone calls, and Social Media
• Outbound to corporate targets for Commercial Sales and Corporate Wellness
• Assist Peloton Employees with employee and Friends and Family purchases
• Assist potential members that are participating in corporate wellness initiatives through their company
• Guide online visitors by responding to inbound chats and offline messages
• Consistently create a world-class experience that fully supports the customer’s purchase journey
• Work independently and with your sales leadership team to make decisions that will solve for less common questions and situations.
• Achieve all of the following KPI and efficiency metrics, including
  • Meetings Scheduled
  • Meetings Held
  • Chat response time
  • Number of chats accepted
  • Chat to conversion to AE transfer %
  • AE transfer conversion to purchase %
  • Agent availability and serving times
  • Team % to bike goal
  • Individual hardware and accessory sales

Job Requirements:

• Upbeat, positive attitude with a desire to create an amazing customer experience
• Proven ability to deliver professionalism and experience in messaging/chat
• Team player, with a desire to work in a competitive but nurturing environment
• Ability to listen attentively and to product and sales training to tailor responses to potential members questions
• Excellent written and verbal communication skills
• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
• Ability to track sales follow-up in Salesforce and send automated email campaigns
• Strong computer, typing, customer service, analytical, and troubleshooting skills
• Ability to work in a fast-paced, changing environment
• The ideal candidate has previous chat and/or email customer service experience
• Some sales experience or desire to start a sales career is preferred but not required
• Love of fitness and the rapidly emerging fitness tech market is a plus

Job Details:

Company: Peloton

Vacancy Type:  Full Time

Job Location: Dallas, TX, US

Application Deadline: N/A

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