Careers at OUTsurance – Retention Advisor

Job Description:

OUTsurance is a world-class profit orientated short-term & life insurer. You always get something OUT, in that we are vibrant, successful and values orientated with an awesome dynamic culture. Our success can be attributed to the OUTstanding people that work for us.

Job Responsibilities:

• Responsible to up-sell existing policies
• Our retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family
• Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance

Job Requirements:

• Selling skills
• Interpersonal and communication skills
• Administration skills
• Negotiations
• Keyboard skills
• Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed. Applicants without prior financial advice experience will not be prejudiced
• Extensive Sales and Customer service experience is essential
• Minimum Matric qualification or equivalent qualification
• FAIS accreditation is essential
• Previous call centre experience – preferably in a client centric or sales environment
• Previous call centre experience – preferably in a retention environment

Job Details:

Company: OUTsurance

Vacancy Type:  Full Time

Job Location: Centurion

Application Deadline: N/A

Apply Here

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